Prize Questions

Did you win a prize? If so, here are some things you need to know:

  • When you win a prize, please expect to be contacted by the promotions department via E-MAIL to arrange prize delivery and to sign paperwork between 3 and 6 weeks from winning. Once we contact you, you will have 30 days to claim your prize. If we do not hear from you within 30 days of our initial email, your prize will be forfeited. Please make sure you check your spam and quarantine folders. Contact Rules: Read
  • If you won tickets to an event that is taking place this current week, we will contact you between Thursday and Friday to finalize the details.
  • If you won concert tickets, it may take longer for us to reach out and finalize details. We have to wait to receive final information from the concert promoter on how tickets will be handled (guestlist, mobile tickets, hard tickets, etc.). As soon as we hear from the promoter, we will contact you via email. Sometimes that may not be until the week of the concert, so please be patient.
  • If you won tickets to a concert that was canceled, there are no replacement prizes offered. If a concert was rescheduled, tickets may or may not be offered. This is up to the concert promoter providing those tickets. If replacement tickets are offered to a new date, we will be in touch to arrange those details.
  • For every prize that is won, you will need to sign a prize receipt for that prize. We handle that digitally and you will receive that in the email when we contact you. You MUST sign this form to receive your prize.
  • If your prize requires to be picked up, we will notify you of those details. Prize pickup is currently by appointment only and is set on Wednesdays between 3 pm and 5 pm.
  • Prizes are not transferable to another person and not substituted for another prize.
  • You may only win 1 time within a 30 day time period.

If you have further questions than are outlined above, please contact the Promotions Department by emailing

Interested in having us at your event?
Please Contact:

Anthony Verano
Director of Live Events

Directions: Driving Directions
We are located at 2 Pendell Road, Poughkeepsie, NY 12601

Do you have further questions?

Please Contact:
Anthony Verano
845-471-1500 ext. 1048